Refund policy
Refund & Returns
Last updated: August 13, 2026
We want every CARVED FORM work to arrive as represented and in sound condition. This policy applies to purchases from CARVEDFORM Shop, trading as CARVED FORM.
30-day return window
You may request a return, exchange or refund for an eligible standard work within 30 calendar days after recorded delivery. Email carvedform@outlook.com before sending anything back. Returns sent without written authorization may be refused.
Eligibility
The work must be unused, uninstalled, unmodified and in the condition received, with all accessories, certificates and original protective packaging. Include the order number and clear photographs of the work and packaging.
Custom, bespoke, personalized, commissioned or materially altered works are not eligible for change-of-mind returns. This does not limit rights relating to defects, misdescription or transit damage that cannot lawfully be excluded.
How to request a return
- Email us within the applicable window with the order number, item name and reason for the request.
- We normally review the request within 1–2 business days.
- If approved, we will provide a prepaid return label and the correct return instructions.
- Repack the work securely in its original protective materials and ship only to the address supplied in the authorization.
Do not send a return to the public business address. The authorized return location may differ by shipment.
Return shipping and inspection
Approved eligible returns are free of return-shipping or handling charges. If a return is rejected because it is used, modified, incomplete, improperly packed or otherwise ineligible, the customer may be responsible for the cost of sending it back.
After an authorized return reaches the designated facility, inspection normally takes 3–5 business days. We will email the outcome.
Refunds and exchanges
Approved refunds are issued to the original payment method within 3–5 business days. Banks and payment providers may require an additional 3–7 business days to post the funds. Exchanges are normally handled as an authorized return followed by a separate order.
Damage, defects or incorrect items
Inspect the shipment promptly. Report visible or concealed damage, defects or an incorrect item within 3 business days after delivery. Include the order number and photographs or video of the shipping label, all sides of the outer packaging, internal protection, the full work and close views of the issue. Keep the work and all packaging until we confirm the next step.
After assessment, the available remedy may include repair, replacement, exchange or refund, depending on the circumstances and applicable rights.
Cancellation
If an order has been paid but has not shipped, contact us immediately. Where cancellation is accepted, a full refund is normally initiated within 3–5 business days. Once an order has shipped, it cannot be cancelled and the return process applies after delivery. Custom or bespoke orders may become non-cancellable once specifications, materials or production have been committed.
Consumer rights
Mandatory consumer rights continue to apply. Eligible consumer orders delivered to the European Union may also have a 14-day statutory cooling-off right, subject to legal exceptions including custom-made or personalized goods.
Contact
Email: carvedform@outlook.com
Typical response time: 1–2 business days.